Position title
Residential Supervisor
Position Summary

The Residential Supervisor shares responsibility for the overall operation of the LISTEN Center’s Residential Services program, ensuring the care, activity, and safety of the people we serve in their residences as part of the LISTEN Center’s services. Primary supervisory duties include, but are not limited to, hiring, training, supervising, evaluating, professional development, and management of the Residential Direct Support Professionals (RDSPs). The Residential Supervisor also assures proper implementation of the LISTEN Center’s policies and procedures. This role oversees and assists in the coordination and delivery of care following the Overall Service Plans for those we serve at the LISTEN Center as part Residential Services. The Residential Supervisor may also need to provide direct residential support of the individuals we serve at the LISTEN Center to help them achieve their personal goals through our Residential Services. The job duties require representing the LISTEN Center in a professional and productive manner. This includes being respectful to coworkers and supervisor(s), being prepared for work each day, being productive in the workplace, and attending to work-related matters while complying with deadlines.

  • Provide direct supervision to Residential Direct Support Professionals (RDSPs), including assisting with hiring, training, professional development, observing and providing feedback, and completing annual evaluations
  • Must be able to work as both a supervisor and as a Residential Direct Support Professional when needed, providing direct client support
  • Advocate for and provide fair and respectful behavior towards fellow employees by being a strong role model, solving employee challenges, offering encouragement, and jumping in to help staff when necessary
  • Maintain proper documentation for Residential Services program
  • Attend mandatory training and meetings and implement the agreements made at the meetings
  • Provide outstanding residential support and services for people with developmental disabilities, enabling them to participate as fully as they wish in all aspects of community life
  • Maintain and support a master calendar, participant files, and documentation of activities
  • Report medical concerns, conditions, and changes in health status in a timely fashion
  • Encourage positive interactions among the people served and staff throughout the Residential Services program, as well as with visitors and during community outings
  • Foster positive interaction with those we serve by following behavior intervention techniques when necessary
  • Ensure a safe environment where individuals are free from abuse and neglect
  • Understand and follow the LISTEN Center's guidelines detailed in the policy manual, including protecting the rights of persons served, following all state and federal regulations, and adhering to LISTEN Center's time and attendance expectations
Required Knowledge, Skills and Abilities
  • High school diploma or GED preferred
  • In-field supervisory experience preferred
  • Minimum of two or more years of related experience working with, caring for and/or training individuals with disabilities
  • Knowledgeable about how to interact with people with all types of disabilities and to maximize their potential for self-sufficiency
  • Interact cordially and productively with a variety of people
  • Maintain an effective working relationship with colleagues
  • Exhibit strong organizational and time management skills with ability to organize multiple projects with varying time-sensitive deadlines
  • Encourage and model positive communications
  • Employ the principles of People First and the Active Support Models to engage those we serve
  • Proficient and competent use of technology for documentation
  • Valid driver’s license
  • Background check
Working Hours
Job Location
2100 S Washington, Grand Forks, 58201, USA
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Employment Application
How to apply?

Please email Christy Potts at christy@listencenter.org your cover letter and resume with Residential Supervisor in the Subject Line. 

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